What to do in a medical emergency
Call 112 first for serious symptoms, accidents, drowning, chest pain, heavy bleeding or unconsciousness. Use the health centre, clinics or hospital only for non-life-threatening care.
Visitors
Tourist Emergency Guide
Simple, practical steps for tourists using only the supplied seed guidance and service records.
What to do if you do not speak Spanish
Call 112 and start with your location. The seed data notes Spanish, English and German support for 112 Canarias. Speak slowly and keep someone near the phone.
What to do if you need a pharmacy
Use the pharmacy section, but verify current opening times and farmacia de guardia duty before travelling because rota information changes.
What to do if you need police
Call 112 if there is immediate danger. For theft or lost documents, ask the appropriate police authority where to file a denuncia/report.
What to do after an accident
Move to safety if possible, call 112 for injuries or danger, collect insurance details when safe, and keep copies of reports for insurers.
What documents tourists should have ready
Keep passport/ID, EHIC/TSE or private insurance, accommodation address, medication list, allergies, emergency contact and phone battery/power bank ready.
Seed guide notes
What to say when calling 112
- Say the exact location first: street, hotel/restaurant name, beach name, or nearest landmark.
- Say what happened: accident, chest pain, drowning, fire, violence, lost child, etc.
- Say how many people are affected and whether anyone is unconscious, not breathing, bleeding heavily, or in the water.
- Stay on the line. Follow the operator's instructions.
Medical help for tourists
- For serious or life-threatening emergencies, call 112.
- For non-life-threatening issues, tourists can use private clinics, travel insurance, or public healthcare depending on their situation.
- Bring passport/ID, EHIC if applicable, private insurance details, medication list, and accommodation address.
- Services marked Needs verification must be checked locally before relying on their details.
Lost passport, theft or police report
- For immediate danger, call 112.
- For theft reports, contact Guardia Civil or the appropriate police authority and ask where to file the denuncia.
- Contact your consulate/embassy for emergency travel documents.
- Keep copies/photos of passport, insurance, and bookings separately.
Beach or water emergency
- Call 112 immediately.
- Do not enter dangerous water unless you can do so safely.
- Give the beach name, nearest access point, flag colour if visible, and landmarks.
- Look for lifeguards, rescue posts, and AED/DEA signs.
Enable location to get better help
Enable location to see the closest facilities first, with distances in meters and faster directions. Your location stays in your browser and is only used to create directions links.
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